- I want more than one system on my App. How do I do it?
You log into the App with an email address. This email address holds all SITEs that you can access. If you are the OWNER of more ...
- I want to swap the displayed language on the Keypad to another.
For all RISCO systems, simply hold down the [*/Menu] button and [9] on the Keypad.
Select desired 'displayed' language and press [#/OK/Tick] ...
- I want to clean my Elegant Keypad. What's the best way to go about it?
Press and HOLD buttons [1] and [3] together for approx. 3 seconds.
This will present a nice Key icon in the LCD and lock the Keypad ...
- I have a flashing power icon on my LightSYS+, LightSYS2, GT-Plus, ProSYS Plus Keypad. What does it mean?
There might be a problem.
Proceed to [View][Fault] to see. ...
- I want to add another user to my Cloud connected system. What do I do?
Open a web browser and go to https://riscocloud.com
Login with the same details as your App, click Users and Add one and define a pin number ...
- I have chosen to download some footage from my VUpoint NVR using the Apps. Where is the video to playback?
Inside the App, select Video Clips to playback the footage downloaded. ...
- I've forgot the password for my App. What can I do?
Open up a web browser and got to https://riscocloud.com
Click/Tap 'Lost Password'
Fill in your (App login) email address and hit the button
Go check your email and ...
- I want to give another person; access to my SITE using the RISCO App. How can I do that?
For your SITE, you as the OWNER should login (by web browser) at https://riscocloud.com, click USERS and ADD NEW USER.
Here, you enter the email address ...
- Is the Cloud broken?
See for yourself on the live status page.
This is NOT an Offical RISCO Cloud Status Page.
This is how a connection from Virgin Media in Manchester ...
- I have already subscribed to my one site but the App is asking me to subscribe. Why?
Usually, this is due to the Installer changing the owner email address whilst subscribed.
If this is you, have the Installer change the owner email address ...
