8 search results

• User: My App says that my system is off line
  Answer: If you have a Commpact or Secuplace, you can perform a panel reboot in the first instance. To do this, press Tick, then code, then ...
• User: The Keypad Backlight is too bright. What can I do?
  Answer: For LightSYS+, LightSYS2, ProSYS Plus and GT-Plus and Elegant/Panda/Narrow Style Keypads, press and hold [OK/Tick]. You will be presented with the menu of the Keypad ...
• User: I want more than one system on my App. How do I do it?
  Answer: You log into the App with an email address. This email address holds all SITEs that you can access. If you are the OWNER of more ...
• User: I want to add another user to my Cloud connected system. What do I do?
  Answer: Open a web browser and go to https://riscocloud.com Login with the same details as your App, click Users and Add one and define a pin number ...
• User: Can I change my Zone/Detector labels of my Cloud connected system?
  Answer: Yes Login at https://riscocloud.com (same details as the App) Click [Detectors] Click a Detector > Click the pencil icon > Change the name > Press enter ...
• User: I've forgot the password for my App. What can I do?
  Answer: Open up a web browser and got to https://riscocloud.com Click/Tap 'Lost Password' Fill in your (App login) email address and hit the button Go check your email and ...
• User: I want to give another person; access to my SITE using the RISCO App. How
  Answer: For your SITE, you as the OWNER should login (by web browser) at https://riscocloud.com, click USERS and ADD NEW USER. Here, you enter the email address ...
• User: I have already subscribed to my one site but the App is asking me to
  Answer: Usually, this is due to the Installer changing the owner email address whilst subscribed. If this is you, have the Installer change the owner email address ...

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