8 search results

• User: My App says that my system is off line
  Answer: If you have a Commpact or Secuplace, you can perform a panel reboot in the first instance. To do this, press Tick, then code, then ...
• User: I want more than one system on my App. How do I do it?
  Answer: You log into the App with an email address. This email address holds all SITEs that you can access. If you are the OWNER of more ...
• User: I want to swap the displayed language on the Keypad to another.
  Answer: For all RISCO systems, simply hold down the [*/Menu] button and [9] on the Keypad. Select desired 'displayed' language and press [#/OK/Tick] ...
• User: I want to clean my Elegant Keypad. What's the best way to go about it?
  Answer: Press and HOLD buttons [1] and [3] together for approx. 3 seconds. This will present a nice Key icon in the LCD and lock the Keypad ...
• User: My door chime has stopped working on my LightSYS+, LightSYS2, ProSYS Plus/GT-Plus System.
  Answer: On the Keypad, press the [menu] button, enter your code, press [Tick/OK] Navigate to 'Activities', then 'Chime' and choose 'On' for both chime options. Also choose 'On' ...
• User: My App has an unknown problem. What can I do to fix it?
  Answer: When you install any App, if the App requires some 'Permissions', it will ask for it as you use it. If you choose (by accident) ...
• User: I've forgot the password for my App. What can I do?
  Answer: Open up a web browser and got to https://riscocloud.com Click/Tap 'Lost Password' Fill in your (App login) email address and hit the button Go check your email and ...
• User: I want to give another person; access to my SITE using the RISCO App. How
  Answer: For your SITE, you as the OWNER should login (by web browser) at https://riscocloud.com, click USERS and ADD NEW USER. Here, you enter the email address ...

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